Last Updated: February 20, 2026 | Effective Date: February 20, 2026
By accessing and using the Snow Software Limited website and any associated services, software platforms, tools, documentation, or content (collectively referred to as the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must discontinue use of the website and Services immediately.
You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are accessing the Services on behalf of a business, organization, or other entity, you represent that you have the authority to bind that entity to these Terms, and references to "you" in these Terms will include both you individually and the entity you represent.
These Terms apply to all visitors, users, and others who access or use the Services, regardless of whether they have registered for an account, submitted a form, or simply browsed the website. Your continued use of the Services following the posting of any changes to these Terms constitutes acceptance of those changes.
Snow Software Limited develops and provides intelligent software solutions for home energy distribution and management, with a particular focus on serving homeowners across Canada. Our Services include, but are not limited to:
The scope of Services may change over time as we develop new features, retire older tools, or adjust our offerings. We reserve the right to modify, suspend, or discontinue any part of the Services at our discretion, with reasonable notice to active subscribers or users where applicable.
Our software solutions are designed to work with compatible energy monitoring hardware and smart home infrastructure. While we recommend specific hardware partners, the availability and performance of third-party hardware is outside the scope of our direct responsibility. Users should verify hardware compatibility before purchasing any monitoring equipment.
As a user of our website and Services, you agree to the following obligations and restrictions:
Violation of any of these obligations may result in immediate termination of your access to the Services, and we reserve the right to pursue any legal remedies available to us.
All content, materials, features, and functionality available on this website and through the Services are owned by Snow Software Limited or its licensors and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. This includes, without limitation:
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website and its content for personal, non-commercial, informational purposes only. This license does not include the right to collect or harvest any data, images, or content from the website; reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; or create derivative works based on our content or technology.
The Snow Software Limited name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Snow Software Limited. You may not use these marks without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned on the website are the property of their respective owners.
The Services and all content, materials, information, software, and features available through the website are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied.
To the fullest extent permitted by applicable law, Snow Software Limited disclaims all warranties, express or implied, including but not limited to:
Energy consumption and cost reduction outcomes vary significantly depending on individual household configurations, existing electrical infrastructure, appliance types, usage patterns, provincial utility rate structures, weather conditions, and other factors beyond our control. We make no guarantees regarding specific energy savings, cost reductions, or performance improvements.
The informational content on this website, including articles, guides, and recommendations about energy management, is provided for general educational and informational purposes only. It does not constitute professional electrical engineering advice, and should not be treated as a substitute for consultation with a licensed electrician or certified energy auditor.
Any reliance you place on the information or Services provided through this website is strictly at your own risk. We encourage all users to consult qualified professionals before making modifications to their home's electrical systems.
To the maximum extent permitted by applicable law, Snow Software Limited, its directors, officers, employees, agents, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
These limitations apply regardless of the legal theory under which damages are sought (contract, tort, negligence, strict liability, or otherwise), even if Snow Software Limited has been advised of the possibility of such damages.
In no event shall Snow Software Limited's total aggregate liability to you for all claims arising out of or related to your use of the Services exceed the greater of (a) the total amount you have paid to Snow Software Limited in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred British pounds (£100).
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full. In such jurisdictions, our liability will be limited to the greatest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Snow Software Limited, its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) that arise from or relate to:
This indemnification obligation will survive the termination of these Terms and your use of the Services. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims.
Our website may contain links to third-party websites, services, resources, or content that are not owned or controlled by Snow Software Limited. These links are provided for your convenience and informational purposes only.
We have no control over, and assume no responsibility for, the content, privacy policies, practices, availability, or accuracy of any third-party websites or services. The inclusion of any link does not imply endorsement, sponsorship, or recommendation by Snow Software Limited of the linked site or any association with its operators.
If you choose to access any third-party website or service linked from our site, you do so entirely at your own risk and subject to the terms and conditions and privacy policies of that third-party site. We strongly advise you to review the terms of service and privacy policy of every third-party site you visit.
Snow Software Limited is not liable for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance on, any third-party content, products, or services available through linked websites.
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using the Services, you acknowledge that you have read and understand our Privacy Policy and consent to the data practices described therein. The Privacy Policy explains what information we collect, how we use it, the legal bases for processing, your rights regarding your data, and the cookies and tracking technologies employed on our website.
If you submit personal information through our website forms, you understand that this data will be processed in accordance with our Privacy Policy. We encourage you to review the Privacy Policy regularly to stay informed about how we protect and handle your personal information.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Snow Software Limited is a company registered in the United Kingdom with its registered office at 2nd Floor, Medway Bridge House, 1-8 Fairmeadow, Maidstone, Kent, ME14 1JP, United Kingdom.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. However, nothing in this section shall prevent Snow Software Limited from seeking injunctive relief or other equitable remedies in any court of competent jurisdiction where necessary to protect its intellectual property rights or prevent irreparable harm.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Services, the parties agree to first attempt to resolve the matter through good-faith informal negotiation. To initiate this process, you must send a written notice describing the nature of your dispute and your desired resolution to Snow Software Limited at [email protected] or by post to our registered address.
The parties agree to engage in informal negotiation for a period of at least sixty (60) days from the date the notice of dispute is received. During this period, both parties will make reasonable efforts to reach a mutually acceptable resolution.
If the dispute cannot be resolved through informal negotiation within the sixty-day period, either party may pursue formal resolution. Any remaining disputes shall be submitted to binding arbitration administered by a recognized arbitration body in England, or alternatively, may be brought before the courts of England and Wales as outlined in Section 10.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, class arbitration, or any other type of representative proceeding. You waive any right to participate in a class action or representative proceeding against Snow Software Limited.
Snow Software Limited reserves the right to suspend or terminate your access to the website and Services, in whole or in part, at any time and for any reason, including but not limited to:
Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.
You may discontinue your use of the Services at any time. If you wish to close your account (where applicable) or request deletion of your personal data, please contact us at [email protected]. Data deletion requests will be handled in accordance with our Privacy Policy.
We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where changes are material, we will provide notice through one or more of the following methods:
Material changes to these Terms will take effect no sooner than fourteen (14) days after the notice is provided. Non-material changes, such as typographical corrections or formatting updates, may take effect immediately.
Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the Services before the changes take effect. We encourage you to review these Terms periodically to stay informed of any updates.
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the information below:
Snow Software Limited
2nd Floor, Medway Bridge House, 1-8 Fairmeadow, Maidstone, Kent, ME14 1JP, United Kingdom
+44 1622 870 240
We aim to respond to all inquiries regarding these Terms within five (5) business days of receipt.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect, and the invalidity of any single provision shall not affect the validity and enforceability of the remaining provisions.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Snow Software Limited regarding your use of the Services. These Terms supersede all prior and contemporaneous agreements, proposals, negotiations, representations, or communications, whether written or oral, relating to the subject matter of these Terms. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that provision or any other provision.